“RegisterFly indicated that auth-info codes are being distributed to customers via RegsiterFly.com and customer service channels and they claimed that the site is functioning as it should to allow names to be unlocked.”

Bullshit. I cannot find any auth-info codes, cant unlock the domains, cant change the whois info, cant remove Protectfly.

I still can’t login into my RF account…. Icann do something please!

I have a similar problem with my RegisterFly account. Blank auth code and blank domain contact information. When I try to update the contact information, I receive: Error: Domain name not found; thereafter an email is sent to me stating my contact record has been updated – which it was not.

It would be great if ICANN delete the 60day period lock over the domains transfered or registered in RegisterFly.

Paul,

If it will help in this process, I’d be happy to get on an airplane and demonstrate exactly what this crook is doing to you or anyone else with an ability to intervene.

Though it’s mostly a silent scream, people are losing their livelihoods through this debacle. I won’t be, but my firm IS losing significant investments and is spending an inordinate amount of time tackling what should be the simplest of issues, an admin task. As an example, the person in my firm responsible for managing our domains is three levels of management from me; this is important enough that it’s on my desk now and I’m personally driving the entire strategy from blogs, to interface, to attorneys.

I wonder what would happen if ibm.com or microsoft.com were caught in Medina’s grasp?

Rob Cossins
CEO
Celeritas Technologies

The email link in my post didn’t quite work right. Please be sure to use:
transfer-questions@icann.org

For eNom registered domains, Registerfly CANNOT help you. You should email or call Elida Flores at elida.flores@enom.com. She CAN help you.

I sent an email to elida@enom.com (will that work as well?).

The point I was making… when eNom dropped RegisterFLY as a reseller, they took away control of these domains from registerfly/clients and did nothing to facilitate access or control for the owners of those domains. I recieved nothing from eNom on how to access my domains. In my mind, both companies have failed.

Auth codes aren’t available on some and .biz domains are shown with protectfly on. The control panel doesn’t allow the removal of the whois protection.

It appears to me that the database being used by RF is an OLD database.

Last week all my TTs were shown as being closed, and they had been, al answered by RF

On Wednesday/Thursday last, this changed and my TTS are now all open. Domains I had unlocked ready for transfer all showed locked again, and I now have more money in my RF account than I had before I did my last 2 successful renewals!

Too good to be true.

Their ProtectFly system doesn’t work properly. To move my domains away from RegisterFly, I need to disable their ProtectFly, since it simply eats up emails without forwarding them to my actual email address.

But all I see when trying to switch ProtectFly off is “Unable to contact remote API server”

Until RegisterFly techniciansmake their ProtectFly severs work as promised, their statements they are not preventing their custoemrs from moving their domains away are nothing but lies.

And the old question: whoon earth will prevent my domains from continuing to expire at RegisterFly? The last time I tried to renew a domain, they charged me without doing anything. Who will refund me and return back the domains I owned?

I have the exact same problem with one of my domains. It is not fixed yet, either!

I get RRP instead the properly Auth Codes in 7 domains.

RRP means: “Request from Registration Provider”, but I have many tickets, send a lo of mails and with any answer about weeks…

The link you got from registerfly does in fact list the steps needed to find an authorization code.

However the authorization codes don’t show up properly. Several are only displaying RRP. Or something similar to it. Not the usual hash code. So someone is lying.

On another front, it seems my account on RegisterFly has been disabled, deleted, or otherwise hijacked as I can no longer log on. Not that it’s of critical importance. I only left two domains there that couldn’t be transferred out and I’ve written them off. But the problem is far from over if they’re still blocking out user accounts.

Hi Mike,

I have emailed you at transfer-questions @ address. Thank you.

I can’t login into my RF account for more than 5 days…

1. all domain names affected: willfei.net

2. my registerfly account name: willfei

3. the email address associated with your registerfly account: willfei@sinaman.com

4. a brief explanation of the specific problem (in other words, say “I can’t get auth codes from the control panel,” or “I can’t unlock my domain name in the control panel,” or “I can’t log into my control panel” etc.): RF charged me but my domain was not renewed and I cannot log in to my account

5. the date when you last attempted to do the thing you can’t do: 4/3/07

As of today I haven’t been able to transfer this domain away from registerfly. I started the renewal process in January so there wouldn’t be any problems.

They took my money 3 times and then did not renew. I did a credit card last week and they still didn’t renew so I cancelled the credit card payment.

This is shameful! We are dependent on an entity (registerfly) that doesn’t seem to have accountability. How can we have someone who is so negligent with their customers have responsibility that is so high? Is the domain registrar system such a sham / a leaky boat that we as customers have to put up with such poor service.

A year ago I renewed a domain – dinosaurz.org. There was a problem and I called tech support and it was resolved. Three months later I found the domain up in redemption status. I was told that the person who had made the renewal wasn’t authorized to do so.

After several weeks of wrangling I was able to get a second level of support to actually help. Every one at Level 1 knew who I was. It was only through the intervention of Glenn that this was resolved.

Now the domain is coming back up for renewal and I will have the same problem again.

The site seemed to work fine for the few days it was out of Kevin Medina’s hands. Now the site is back to its same dysfunctional self. No one answers tech support phone.

As a point of clarification, whether you have paid for renewal from Registerfly or otherwise attempted to renew your name, ICANN cannot force a registrar to renew a domain name.

So, if you had or are having problems renewing your name, we can’t help much with that, but we can help you transfer to another registrar if that is your wish. (Write to me, following the instructions above.)

Thank you, Paul.

It is all taken care of and sorted now.

Hello Mike,

I have sent you an e-mail with all the details to transfer-questions@icann.org but didn’t receive any automated response..did you receive my e-mail ? If not, is it possible to send you the information by Fax ?

Thanks and Best Regards,

Samir

I’ve seen several posts and comments, to which I wanted to post agreement regarding Enom’s affects upon us Register Fly domain holders. I am of the agreement that because of Enom’s actions and because of Enom’s inactions in limiting Register Fly to renew and transfer domains as a reseller while it was still under Enom (and maybe afterward as well), Enom has created a mess. Several months back when I could not renew my domains at Register Fly, Register Fly customer service (upon many of my calls and e-mails) conveyed and insisted that renewals were being held up or not possible because Enom would not provide the EPP codes necessary to carry out these renewals/transfers. This seemed the prevalent understanding among all Register Fly employees with whom I spoke and/or conversed. I also received an e-mail from Glenn at Register Fly stating as such. In pushing harder to get my domains renewed, they finally did go through (did renew), but the Enom names stayed with Enom and did not become Register Fly domains (to my surprise as Register Fly was now a stand-alone ICANN accredited registrar), which further leads me to think that indeed, Enom was screwing with Register Fly, not providing EPP Codes as Register Fly claimed, which in turn screwed with all of us. Ironically, these renewed domains, which were renewed as Enom domains (after Register Fly was a stand-alone ICANN accredited registrar) have all but a few missed ones and upon my request, been ‘pushed’ to Enom. It would appear Enom’s tactics of messing with Register Fly’s business model by not issuing EPP codes for renewals and transfers has resulted in Enom gaining a significant share of Register Fly cusotmers’ domains, and Register Fly business. I am very happy to no longer have these domains with Register Fly, and am additionally pleased to transfer my domains away from Enom.

And then ICANN, as a governing body which gives and pulls the plug on its accreditation, indeed, just stood by and did nothing, and still stands by mostly, with ‘nothing’ but offering a ‘your-names-wont-delete’ reassurance (but Register Fly customers still have to pay $160.00 to re-establish ownership?), and has yet actually done little to help the Register Fly domain holders.

The short of it is that RegisterFly lied to you. ICANN has no mechanism or authority by which to force RegisterFly to comply.

The old database theory seems to make sense.

Most of my domains are showing that they expired in 2006 on RF CPanel, yet whois accurately shows them as 2007 but with support@registerfly.com for contact info.

Since my domains show up as expired in RF I cannot manage them to change contact info, not can I get access codes, so I watch the clock tick and have my domains expire without being able to do anything.

Seems I need to get the transfer email and get the auth-codes, neither of which I can do through control panel.

On critical domain expired saturday (March 10). Another is set to Thursday (March 15).

I need to regain access to these domains. I also, as another poster attempted, paid 25.99 today to get these two critical domaind “re-activated” (even though they were only expired because of Registerflys bogus database). They took my money, but did nothing. No change in web site, no change in access, nothing.

I too, have emailed Mike at the address given earlier. I really hope he can do something.

I have
called registerfly (no help doesn’t answer phone)
called godaddy (helpful recommended enom might help)
called enom (helpful recommended verisign might help)
called verisign (helpful recommended icann might help)
called icann (helpful recommended sending email and issuing problem report)

Lots of finger pointing. Something needs to get changed. One woodpecker should not be able to bring down civilization.

If all these domains stop resolving… There is going to be hell to pay. ICann needs to work with the registries to make sure the domains continue to resolve, not just get put on hold, until this is sorted out. Otherwise lots of money of going to be lost and someone is going to be liable….

Please Help…

Mike, i have 2 domains at Registerfly, mariarti.com and arriba.cc

1. all domain names affected: mariarti.com, arriba.cc
2. your registerfly account name: mariarti
3. the email address associated with your registerfly account:
mari_arti@yahoo.com

I can’t renew arriba.cc
i can’t transfer anything, and there is no auth codes nowhere

how it can be fixed?

a badly need my domain back!

thank u.

Mike,

is the offer to help RegisterFly customers still valid or have you stopped responding ?

I have sent you an email with all points 1. to 5. as per your request.
I have yet to receive any reply whatsoever from ICANN and I didn’t get the auto-response either.

(I’ve placed all *@icann.org on our mailserver whitelist)

What else do you suggest I do ?

Regards
Pete

Why is ICANN allowing registerfly to sell our names to related entities (ENOM and expirely.com etc…) and not helping us. I have already lost 3 that expirefly sold, another 3 that they are “holding” and will soon lose yet another three.

If ICANN can’t prevent this, who can and who cares about the integrity of the system?

My account has been seized. For whatever reason, Registerfly has changed my password. I am supposed to contact risk management, however, nobody answers the phones. I get no response from my emails. I can’t send a help ticket because I have no access to the account. Does anyone have any idea as to how I can force this company to respond to me?

Same here, exactly. Domain: ADVC.ORG. Renewed succssfully in January prior to its expiration date, expiration date is now in Feb 2008, couldn’t transfer out due to some mandatory hold period, and now (1) the domain shows as “expired” in my RF account, (2) DNS settings hijacked: ad parking page, no email.

Emailed Mike Zupke. I stil have hope…

RegisterFly laughs at ICANN because they know they can’t do anything to them but cancel their approval status and force them to remove the ICANN logo for their site. I had 5 domains with RF and was able to transfer 4 of them. RF will not reply to my request for an auth code to transfer my 5th domain. Of course, the domain RF is holding hostage is a PR6 with thousands of backlinks and 100,000+ visitors monthly. My other domains they allowed to transfer had little traffic and just a few backlinks. I think it’s more than just by chance that RF is holding my best domain hostage.

Tigress,

This is quite unusual that you are making vague and ambiguous statements on very old posts.

If looks very much like spamming behaviour. Please either provide more useful information on more recent posts (these are two months old) or you risk being blocked from the blog.

Kieren McCarthy