Comments on: RegisterFly update: March 12, 2007

By: Stu McDonald

Stu McDonald — Sat, 17 Mar 2007 06:49:26 +0000

Some people have had some success by locking and unlocking their domain. then a few hours later checking with the register’s whois service. If it fails 1st time try it again.

By: Bigfoot

Bigfoot — Thu, 15 Mar 2007 21:22:13 +0000

I’ve had support tickets specifically asking for auth codes sitting unanswered for quite a long time now. (More than any 5 business days or any other timescale mentioned in RAA’s).

By: Joseph Smith

Joseph Smith — Thu, 15 Mar 2007 18:29:30 +0000

I’ve actually had success transferring out from RegisterFly.com … On that note, RegisterFly has become ridden with scandal, and I believe it may seriously go out of business due to allegations of fraud and mismanagement. During recent weeks, thousands of current customers (like me) awakened to the horror of being unable to renew or transfer their domain names. For many of us, the domain names at stake represent our livelihoods. For me and my family, the RegisterFly debacle has cost tens of thousands of dollars in business losses.

Although RegisterFly is completely dysfunctional, its website remains “open for business”, still offering its services to new and unsuspecting customers. There is no indication on its website about the chaos within. RegisterFly continues to accept payments for services it cannot perform! I’ve created this simple website to warn potential RegisterFly customers, in the strongest terms possible, NOT to do business with RegisterFly.

As I mentioned, I’ve had some success transferring with about 43 of my domains. Anyone looking for a domain registrar you can depend on check out DownDoggy.com. DownDoggy.com is well-known and Trusted for their domain services. Plus, their control panel gives you full control over your DNS records. Give DownDoggy.com a try.

Get out while you still can. I believe the ship is going down … you don’t want to to get sucked under when it crashes.

Good Luck.

By: David Fix

David Fix — Thu, 15 Mar 2007 16:49:00 +0000

I’m having the same problem. I am trying to transfer three domain names to GoDaddy, and I cannot get an authorization code for my domains. I have opened support tickets for this, but have not got an answer. This is March 15, 2007.

By: Paul Levins

Paul Levins — Wed, 14 Mar 2007 16:48:23 +0000

thx

By: Paul Levins

Paul Levins — Wed, 14 Mar 2007 16:48:03 +0000

In fairness I think we are doing more than saying how sorry we are.

Are there lessons to be learned here about the nature of the Registrar agreements? Of course!

By: Paul Levins

Paul Levins — Wed, 14 Mar 2007 16:46:18 +0000

OK – we’ll look into it. This is not something ICANN physically does. We are relying on the cooperation of Registrars to make this happen.

By: Paul Levins

Paul Levins — Wed, 14 Mar 2007 16:44:58 +0000

See RFLy update blog entry from yesterday re this matter

By: Paul Levins

Paul Levins — Wed, 14 Mar 2007 16:44:22 +0000

See Rfly update from last night. New blog entry.

By: Tom Merchant

Tom Merchant — Wed, 14 Mar 2007 14:31:55 +0000

I called so many times the past week and finally got through to RF technical support yesterday. They confirmed that I had renewed back in January and the whois lookup confirmed that the domain expired a year from now. They updated the renewal date on their system and I was back on line that minute. They could not explain why their system did not refresh the renewal date on their end resulting in my domain expiring.

Their renewal system is screwed up. I have 4 other domains with them about to expire so I asked if they could update those and they said their auto renewal feature is not working and I can’t renew now manually but have to wait until the day before or day of the renewal deadline. This is nuts but that’s what they told me.

I also asked for the authorization codes to transfer my domains and she said she would email them to me, that was 24 hours ago. She also said once I receive the codes another registrar can make the transfer with or without the ProtectFly lock.

I’m not too concerned about my $50, that is small in comparison to my stress over my domains.

Thanks for your support.