RegisterFly update: March 13, 2007

by Paul Levins on March 13, 2007

This shows the number of domains transferred away from RegisterFly.com for the dates of March 9, 10, 11, 2007.

The numbers were:

Date No. domains transferred
March 9 1,114
March 10 707
March 11 345

ICANN has not received numbers for March 12.

This demonstrates that transfers are occurring, but the number is possibly small in comparison to the total number of registrants who may wish to transfer. ICANN staff also spoke to Kevin Medina from RegisterFly today.

ICANN has received many complaints about RegisterFly accepting payments via credit card and funds being deducted, the account credited, but no registration taking place. ICANN made it clear that this was to stop. RegisterFly agreed to cease this activity.

It was agreed that ICANN and RegisterFly would have a further discussion on March 14, 2007.

{ 166 comments }

Konstantin Boyandin 03.13.07 at 10:11 pm

Update: I managed to initiate transfers for two (of more than a hundred at RF) of my domain names, those I absolutely need to save.

I managed finally to unblock names and now wait for the transfers to complete.

Kim 03.13.07 at 10:17 pm

Perhaps there are fewer transfers than expected because domains are locked and/or whois information is incorrect?

Micky J. 03.13.07 at 11:01 pm

I can’t login in my RF account for one week. Please do something regarding the secure range IP function that has been discussed all over.

CaptainProton 03.13.07 at 11:18 pm

Add me to the list of having paypaled money to registerfly but not have it show up. Furthermore, if the money is in the account and I do a renewal, then the domain does not get renewed but the money is deducted anyway. I opened support tickes for this but they have disappeared. Maybe part of the reason was do to the “server wars” that recently took place. But I do know that the money went to Kevin. I am not making an issue about this because I do not want to be locked out of my account. But that still doesn’t excuse not getting domains renewed.

Also, I have opened a support ticket in my account for the missing authcodes which has yet to be answered/taken care of. I am unable to get thru on the phone.

Thanks for the update.

Frank Marano 03.13.07 at 11:38 pm

Add me also to that list, I tried to register a domain and they charged me twice for it and I never actually received the domain. Also still no auth codes to transfer away my last two domains.

John Watson 03.13.07 at 11:40 pm

Domains with protectfly can not be updated and transferred, it is the same for domains with RRP auth codes. Pease do something

Konstantin Boyandin 03.14.07 at 12:25 am

I managed to disable ProtectFly manually for every domain. The bulk tools doesn’t work.

ScammedAgain 03.14.07 at 12:55 am

I am close to giving up…
What else can we do?

My domain expires on 22nd March and ProtectFly is on.
I cannot switch it off and cannot therefor get my Auth code.

RF know this!
As long as ProtectFly is on, there is nothing any of us can do to get our domains out of RF…

RF will not answer any support tickets and will not renew any domains.
Although they will take payments over and over again for domain renewals they simply will not do!

I try to switch off ProtectFly every day but get an error connecting to the API???

I will be surprised if I get my domain either transferred or renewed before it expires!

Scott King 03.14.07 at 2:12 am

Support tickets

Why are support not being actioned? In many cases if you do place a support ticket it’s not actioned and completely deleted within 24 hours.

HR 03.14.07 at 2:49 am

Unfortunately, I am not able to disable the protectfly option. The same message of API error appears, also although the amount for my two domains have been deducted from my account, they have not been renewed.

Last week, I opened a support ticket, to my surprize three days later it was deleted by someone??????

Then again, I opened another ticket and it is still is open, no one is answering, but if you are going to pay them, they happily accept through your control panel, but all the problems are in regards to the transferring of the names, what does it mean????

ScammedAgain 03.14.07 at 2:56 am

Still cannot switch off protectfly (scamfly)

error:

Registrant: Contact is not valid for requested types to modify: Missing required field: owner countryInvalid data for owner country code.

All of the fields are filled in correctly…
Unless RF are saying no-one outside of the US can have a .com domain lol.

Bill 03.14.07 at 3:12 am

Things are not working at RF. The transfer numbers you are posting here are possible by chance or luck.. call it however you wish.

Steve 03.14.07 at 3:16 am

My email sent to compliance@registerfly.com requesting assistance BOUNCED
Undelivered Mail Returned to Sender

expanded from ):
host mx2.emailsrvr.com[204.119.252.12]
refused to talk to me: 421 4.7.0 gate2.bmdc.mlsrvr.com
Error: too many connections from 207.97.227.217

ScammedAgain 03.14.07 at 3:46 am

EUREKA!!!! Thank you Registerflies.com…

If you wish to switch off ProtectFly and get your Auth Code, this is how you do it…Takes about 2 minutes…

1. Create a new FREE account at RegisterFly.

2. Login to your original account and ‘push’ your domains with ProtectFly to the new account… Under change of ownership.
When transferred, ProtectFly is not enabled… yiphee

3.Login to your new account and goto manage domains.
Click the + by contact details…
Click ‘configure’
Your Auth code will be at the bottom of the page.

Hope this helps

ScammedAgain 03.14.07 at 3:48 am

check my post below…
Get rid of ProtectFly by creating a NEW account and transferring your domains to it.
Transfer is instant!

Peter 03.14.07 at 4:20 am

That approach does NOT always work; I think it depensd on WHO the registrar was for the domain.

I tried that on one of my domains that is missing an auth code and was registered early last year, while RF was still an ENOM reseller.

No auth code appeared.

cossins 03.14.07 at 4:45 am

Some help from a fellow RF victim…

If you’re trying to remove protectfly, do the transfer to a new account as described above and it should remove the protectfly unless the domain is expired. Once the domain is expired, this will not work. You’re screwed.

Warning: RegisterFly is now shutting down DNS service the day after your domain expires. No grace period! If you’re running a production site, know that it’s going down the day after your domain expires.

I called the sales number yesterday and waited forever and a day, but support did eventually answer and they were, for the first time in four months, helpful. Slow but helpful. They are obviously in meltdown but I was able to secure authcodes for several sites, two of them Enom sites. Robert ONeill, the GM, was working with the support people in real-time, showing them how to get authcodes. I’m still waiting for others that may never come but I did get our mission-critical sites in process. RF is obviously far, far from normal operating conditions but such circumstances require extreme diligence and patience.

Good luck to all.

anonymous coward 03.14.07 at 5:45 am

Don’t worry about it. Rest assured that everything is working fine and RegisterFly will keep their accreditation because in the sample accounts Kevin has presumably set up for ICANN, everything is working fine. Therefore there are no problems and a check to ICANN will make everything all better as far as RF is concerned.

That REGISTRANTS are experiencing problems and having their livelihoods placed in jeopardy due to RF misconduct and negligence is immaterial.

ICANN is here to help you.

Jay 03.14.07 at 6:00 am

We have two public interest web sites that are affected by this mess, both in .org . One expires in two days, the other will expire at the end of the month. (We also have two domains that have already expired, but they are less critical).

We acted in *January* to renew them all, but the two EXPIRED ANYWAY. And, like everyone else, we can’t get ahold of registerfly at all.

The phone number on their web site (sales & support now have the same number) have no answers whatsoever, so there is nobody to talk to.

We had one domain were we did log on to the Enom site, and got a “push report” email from them — but nothing has actually happened.

Who the heck does one turn to for help when one’s registrar is completely non-responsive? Should I call Enom and ask them?

Also, will DNS records survive a domain transfer? If not, then it seems likely that, with all the negative DNS answer caching that occurs, one’s site could be effectively down for several days. (We had that happen with one of our registerly sites in .com and .net that *did* renew).

What a bleeping MESS.

And why is it so much more of a problem with the .org domains than it was with .net or .com ??

Advice sought and welcomed.

Darrel 03.14.07 at 6:20 am

I was able to get 40 domain names out between March 9 – 11. I don’t believe for a second that I made up 2% of ALL transfers. That begs the question… why is Registerfly giving ICANN low numbers??? The tranfer #’s HAVE to be x1000.

Anyways, I still have 10 domain names with the infamous (and invalid) RRP Authorization Code. I thought that I should at least attempt to transfer the domain names to GoDaddy, however quickly noticed the “Invalid Auth Code” error. I’ve tried everything from creating new Registerfly accounts and pushing domains back and forth, locking, unlocking, flyprotecting (which resulted in an API error), and un-un flyprotecting, and NOTHING works. I even emailed icann.org three days ago, then yesterday, but have not heard back.

From what I can tell, if you have RRP domains you’re screwed, glued, and tatooed!

Domain transfer issues aside, in the last week I deposited $100 via PayPal and $50 via credit card to my Registerfly account. The transactions are showing at PayPal (Credit Card unknown at this time), but my Registerfly balance was NOT updated, nor is there a record of the transaction at Registerfly! I would like to initiate chargebacks, but am afraid that Registerfly will freeze my account. They’re freakin’ criminals if you ask me. The whole lot of them should be locked up!

In case you haven’t noticed, I’m being held hostage! There’s nothing more I can do, so I’m relying on a higher power to help. If it was possible to transfer “RRP” domain names, it would release thousands of hostages.

For God sakes ICANN, please lend a hand!

Tom Merchant 03.14.07 at 6:42 am

I called technical support so many times the past week and finally got through to RF technical support yesterday. My domain was not renewing.

She looked up my account and saw that I had renewed back in January and the whois lookup confirmed that the domain expired a year from now. She updated the renewal date on their system and I was back on line that minute. They could not explain why their system did not refresh the renewal date on their end resulting in my domain expiring.

Their renewal system is screwed up. I have 4 other domains with RFabout to expire so I asked if she could update those, she said their auto renewal feature is not working and I can’t renew now manually but have to wait until the day before or day of the renewal deadline. This is nuts but that’s what she told me.

I also asked for the authorization codes to transfer my domains. She told me she would have to email them to me, that was 24 hours ago. She also said once I receive the codes, another registrar can make the transfer with or without the ProtectFly lock.

Tom Merchant 03.14.07 at 6:44 am

By the way, the technical support person was calm and friendly.

Chris 03.14.07 at 7:52 am

Regarding the “RRP problem” — it appears I’ve got mine corrected after emailing transfer-questions@icann.org and having my message forwarded to RegisterFly by ICANN. I have received an email reply with the auth code and it now also appears on RF site.

It remains to be seen whether the transfer I am about to initiate will succeed, but so far it looks good.

Paul Levins 03.14.07 at 8:19 am

perhaps so

Paul Levins 03.14.07 at 8:20 am

I will come back re this

Paul Levins 03.14.07 at 8:21 am

In the meeting yesterday we made it very clear that the process of taking money and not providing service had to stop. They seemed to get that point and said it would. I would like to receive evidence where it hasn’t so we can raise it again.

Paul Levins 03.14.07 at 8:22 am

Was that recently – like yesterday?

Paul Levins 03.14.07 at 8:25 am

I completely get the anger.

We do not quietly accept assurances from RFly that ‘everything is all right’.

We are acting within the limits of the power we have. We are not stupid enough to believe that just becuase something works for us it works for all registrants.

Paul Levins 03.14.07 at 8:26 am

I’d say this has to do with their limited resources. That is NOT meant as an apology for poor customer service.

Paul Levins 03.14.07 at 8:27 am

I will raise this today on the call with RFLy

Paul Levins 03.14.07 at 8:28 am

Can others confirm if this is working?

Very helpful advice is so

Paul Levins 03.14.07 at 8:28 am

Will check and come back

Paul Levins 03.14.07 at 8:29 am

:-(

Paul Levins 03.14.07 at 8:30 am

Thx for this update. Glad to hear you have had some success.

Paul Levins 03.14.07 at 8:36 am

As I’ve said, we are doing all we can at the moment to assist. In circumstances like this we cannot do enough, I know that.

We are pursuing Rfly for breach of contract and their time to cure those breaches is clearly coming to an end.

We have raised the acceptance of payment without updating of balance. I would like evidence from today if that continues to happen.

Paul Levins 03.14.07 at 8:37 am

As I said above I think they are simply flooded and/or just not equipped to provide service.

Paul Levins 03.14.07 at 8:37 am

This is good to hear.

Paul Levins 03.14.07 at 8:40 am

try transfer-questions@icann.org

Do call eNom

Don’t know abt the difficulty with .org vs .net and .com
Can you elaborate?

Paul Levins 03.14.07 at 8:43 am

In a later comment Darrel says:

‘I was able to get 40 domain names out between March 9 – 11. I don’t believe for a second that I made up 2% of ALL transfers. That begs the question… why is Registerfly giving ICANN low numbers??? The tranfer #’s HAVE to be x1000.’

So it is very hard to tell what is really the case – are the transfer numbers too low ? Or is so little going on that these are the real numbers?

Lynsay 03.14.07 at 8:52 am

Thanks again, Paul & ICANN, for continuing to give this matter your attention. Regarding this blog entry, I have a question:

Should we (those of us who have been improperly billed by Registerfly) go straight to our credit card and file a fraudulent activity report? I’ve been avoiding this, because I’ve heard that Registerfly gets nasty (locks you out of your account), but I see no other option.

I was charged for 4 failed transactions on Jan 26. I brought it to their attention immediately. Now, over a month later, I can’t get a single response. I don’t know if they’re working on it, ignoring it, or laughing at it. Meanwhile, the clock is ticking (my credit card will not address any transactions more than 60 days old, and I’m at day #51).

Paul, if you have any communication with Robert Oneill (Registerfly billing), please ask him if he intends to do something on their end. I’m giving them every possible chance to redeem themselves, if only they will show me they’re trying.

Kim 03.14.07 at 9:07 am

Oh that is no surprise. We have had tickets open since February. Instead, I am focused on getting our last two domains out and getting our clients out.

We discovered yesterday that another client had registered domains with RF last year in anticipation of a project we are doing for them, and they renewed them last month. The domains were allowed to expire and are now in pendingDelete status, despite ICANN’s very public promise that any RF domains which have recently expired or are about to expire will be frozen and not be allowed to be deleted.

ICANN dropped the ball yet again, and some squatter is going to be able to snap up our client’s ten or so domain names. Thanks again, ICANN!

We’re not the only ones this has happened to. Check out http://www.registerflies.com and the #registerflies IRC channel to connect with many others this has happened to.

Lynsay 03.14.07 at 9:08 am

“There are allegations of his locking accounts and pushing domains out of those accounts for customers who dispute double and quadruple billing and other fraudulent charges.”

That’s what I was afraid of. So that’s their game, eh? Touché, Registerfly. Touché. They never cease to amaze me, how low they can go.

Chris 03.14.07 at 9:17 am

To be fair, I believe at least some of the deleted support tickets were not intentionally deleted.

It seems that in the process of control struggle over RegisterFly site, an older backup was restored — based on changes to my account and comments from others, I estimate everything got rolled back 7-10 days.

Paul Levins 03.14.07 at 10:17 am

OK

Paul Levins 03.14.07 at 10:21 am

Names will not “drop” while the registries keep them in the server-delete-prohibited status. This means that the name was in pending Delete before the ‘freeze’ was instituted, and it will stay in pending Delete while the freeze is in place.

kim 03.14.07 at 10:27 am

Well that is good news. I guess.

How does my client get his domains he paid to renew out of pendingDelete status then? It is my understanding that only the top-level registry administrator can do this, and they only do so under the direction of ICANN. Is this true?

From a registrar perspective, once it reaches pendingDelete it is irretrievable.

What do you propose as a solution for registrants whose domains have reached this status due to RegisterFly and ICANN negligence?

Paul Levins 03.14.07 at 10:30 am

Sorry. I can’t and won’t accept that we have been worthless in this. Have a look at the many more reasonable positions posted here on this blog. Try and understand what can be done under the law and what can’t be.

I completely understand the anger and frustration over this whole situation.

But extreme, unbalanced and ill informed statements never help and that’s what yours is.

If you think that the pain people are feeling is somehow cool I’m sure there are many psychiatrists willing to take your money.

Darrel 03.14.07 at 10:56 am

That’s awsome Chris! I’m glad to read that I still have hope.

Tony 03.14.07 at 11:11 am

I have the same problem protect fly is impossible to remove from one of my domain names.

As of 2 days ago most of the rest of the site started working properly.

During the server wars there has clearly been a return to a previous backup, as from one day to the other, I lost the tickets I opened, a domain name which had just been transfered to RF, and credit from my account at RF.
I am also down the cost of 3 registrations which failed but for which I have been charged. And a renewal that I had initiated has simply vanished.

Andy Melichar 03.14.07 at 11:12 am

Paul,

I too would like to know what ICANN can do about those of us losing our domain names. It seems all the focus and all the push from ICANN has been simply about authorization codes. But as you can see from the many posts here, the people who have paid for a renewal are feeling left out in the cold. RegisterFly has been ignoring us for months, and while we wait for a solution our domains are non-functioning and in various states of delete prohibit, redemption period, etc.

I’m glad that RegisterFly has agreed to cease taking money and not registering names… but what about all of us who have already paid them our money and have watched our domains expire?

It’s clear there is an error the second you log into my RegFly account. Take one look at my domain and you’ll see a 2008 expiration date. They went through the effort of updating the date in their system, but they didn’t bother to actually renew it in the registry.

What can we do? How can ICANN help us?

Andy Melichar

AJ Doyle 03.14.07 at 11:14 am

And also, the RGP status domains. What is to be done about them as well?

Laurie 03.14.07 at 11:52 am

Yes,
My .com is locked and I’ve been trying to transfer it away for 2 months now (actually 2 years, but more diligently over the last 2 months) I was fortuneate that 1 of my .coms was actually registered with enom from when registerfly was a reseller for them.
I called Enom (1/2 hour wait) but all I had to do was email them a copy of my ID and open an enom account. I just did this earlier today, so waiting to see how it pans out.
Now if I could just find someway to unlock my other .com on the Whois……

kevin knuhtsen 03.14.07 at 12:09 pm

here’s a good one…

i transferred two domains from a good registrar to regfly n early nov 06. then i get a bill from the original registrar. i call them up to see what’s going on. they say, “oh, our mistake, those were transferred away last year.” im all good with that. then i check those domains i transferred to regfly and see the following:

1. the registrar is tucows
2. the tech/admin/billing info is the original registrars
3. icann tells me that the registrar is indeed tucows. i got to tucows, do a whois, and am told that registerfly is the registrar

i’ve tried to update contact info on my transferred domains but the regfly system fails to update them.

i’ve tried to contact regfly with support tickets, phone. nothing. forget phone..nobody answers.

i’ve never see such a MESSED UP situation as the one registerfly’s created.

i’ve brought this issue up with ICANN but was told that the domains are with tucows (who, by the way, never answer their phone or respond to support tickets, prolly because they want nothing to do with the regfly disaster).

CAN SOMEONE AT ICANN ASSIST ME? I’VE DONE EVERYTHING A REASONABLE PERSON CAN DO.

THANKS – KEVINK

Jay 03.14.07 at 1:57 pm

Another fear is that if the domains expire, or even if they transfer from, say, eNom to RF, the NS records disappear from eNom, but don’t make it anywhere else, and we can’t manage them from RegisterFly. I think given the state of this mess the other registrars would be well advised to not delete NS records until they are sure that they have appeared somewhere else, even if the domains expire. 99.9% of the time, the zone information will be essentially the same anyway, and it would seem appropriate for the registrars to keep folks who were, after all, their indirect customers via RF “whole” in this way. (We had a couple of domains go unusable that way already, as I mentioned earlier)

kim 03.14.07 at 3:27 pm

If this is the case, how do registrants recover their domains? What solution has ICANN put into place to make up for the negligence which has taken place to date?

Do these domains remain in pendingDelete forever, or will these domains simply be pushed into Godaddy or another more responsible registrar and pushed into Server Delete Prohibited status, making it possible for registrants to retrieve the domains?

Also, what about funds which have already been paid to RegisterFly, including ICANN fees? Registrants should not have to pay these fees AGAIN – especially not the ICANN fees when it was ICANN who sat back for well over a year while this mess was forming.

Please outline the proposal you have to give domains back to their rightful owners, including domains which have fallen into pendingDelete status due to RegisterFly’s failure to submit these renewals to the registries. I’m sure many are anxious to hear what the solution will be.

kim 03.14.07 at 3:30 pm

I have a domain that is 64 days old that is in Delete Prohibited status, so I cannot transfer it out. It is not just expiring/expired domains that are problematic.

Jay Jaeger 03.14.07 at 5:08 pm

Me too. In once case, I actually find some comfort in that one of my domains (the most important one, and one that is currently in operation) shows that it does not expire until 2008, and is in DELETE PROHIBITED and TRANSFER PROHIBITED status, which hopefully means that it won’t get nailed, though I do worry about eNom kicking it off their name servers.

Frankly, at this point, all I care about is having NS glue work. Transferring off of RF can happen later, if needed, so long as the existing DNS entries don’t break.

The other one I have that matters eNom has already kicked off its name servers, and it is too is in the same status, which means I seem to have no way to get it going again. But this one is not so bad, in that we really only had it to reserve the name. It shows as being registered at RF, but the NS entries point to eNom’s name servers (oh, and when I look at it on the RF web site, it shows no name servers at all). I suspect what I will do as an interim step is point it at *my* name server… ;^)

chestefield 03.14.07 at 5:25 pm

“Delete Prohibited” is a status instituted by PIR to protect .org domain names. delete prohibited” does not prevent a transfer out unless the domain name is also locked and the “locked” status is not showing up.

It is possible to obtain authorization codes for .org domain names directly from PIR as long as the whois is data is correct and shows you as the owner. With the authorization codes from PIR, I was able to transfer out .org domain names at Registerfly that returned the “domain not found” error as long as the domain names were not locked. With the “domain not found” error, it is not possible to unlock the domain names through the customer interface.

I have not received a response from Registerfly with authorization codes on the domain names that were forwarded to Registerfly by ICANN through ICANN’s transfer help email.

Samson 03.14.07 at 5:44 pm

RE: Comment by anonymous coward 2007-03-14 05:45:04

Justin,

I think it’s about time you stopped attacking ICANN and started using your head on how the law works, how the process works, and then maybe your anger issues would resolve themselves. You might even be able to focus your energy in a positive manner instead of just stirring up trouble.

Parker McCauley 03.14.07 at 5:56 pm

I can fax you some print outs of my paypal invoice, their renewal notice with ordernumbers from 12 Mar 2007 and then a screen shot (or let you log in to my account) that shows that is hasn’t been done.

Its not like loggin it lets you do anyting so I wouldn’t mind giving you access.

-Parker

Parker McCauley 03.14.07 at 5:57 pm

Mine was Monday…

-Parker

Robert Oneill 03.14.07 at 6:34 pm

Hello Lynsay,

I will be more then happy to look in to that for you either fax all info on this attn:Robert Oneill @305-674-0144 or email me @ robert.oneill@registerfly.com provide a contact number as well
please make sure u can show me that we have billed you 4 times

thanks
Robert Oneill

Chris Padfield 03.14.07 at 6:35 pm

I still have about 8 domains I can not move. There is no auth code displayed, I don’t even have the RRP that others have yet the information in whois is accurate and I am able to change it if I wish.

I have emailed Mike and waited two days but still heard nothing, and nothing back from Mike when I informed him of registerflies incredibly surprising non compliance.

Robert Oneill 03.14.07 at 6:42 pm

Hello Darrel

please provide to me those 10 domains that you seem to be haveing a problem with as well as anything that has to do with money not being put in the right place in your account and i will take a look at it
robert.oneill@registerfly.com

thanks robert oneill

Dave Zan 03.14.07 at 8:01 pm

It might interest some people here to know that I’ve just confirmed my transfer-out with Registerfly almost an hour ago. As in my domain name was originally in Registerfly’s registrar systems, and is now in eNom’s.

I realize a lot of you are demanding more than what ICANN is contracted for. While ICANN is doing what they can, perhaps some tips might help.

First, do a WHOIS and note the line registrar. Many of Registerfly’s clients’ domain names were originally under their eNom reseller account, so they might be with eNom by now.

If the registrar line says eNom, check with them. If it says Registerfly, then try to log inside your respective accounts.

Assuming you’re in, try to unlock your domain name. I took the ff: steps:

1. Logged inside. (but of course…)

2. Went to Manage Domains and clicked on the domain name in question.

3. Under Domain Information, there’s a line saying Domain Status with the word Locked. Click Locked.

4. If it says it’s locked, the box might be checked. Uncheck it and click Update.

Hopefully the domain name will be unlocked and reflect within 12-24 hours at the VeriSign COM NET Registry.

Going back to Manage Domains, click the plus sign beside Domain Contact Information. Then hit configure.

If you’re using Registerfly’s WHOIS privacy service called Protectfly, you’ll need to turn it off. I forgot what the word is, but it’s a blue clickable word or so.

Choose the drop-down box to disable protectfly and click Update. By now, it should reveal your contact details, and you should find the EPP code near the bottom beside “authorization code”.

If there’s no authorization code, log out, log back in, and go back to manage contact. If there’s still no EPP or authorization code, then you might have to contact the Registry and explain IN DETAIL what’s going on and what you need.

But if you’re able to get your EPP code, make sure your contact details are updated before starting the transfer process with your gaining registrar.

All in all, I’ll say this issue won’t be resolved over night. I know man of you are feeling more should be done, but right now try to focus on using whatever available means there are to get your domain names out.

Nancy Mutchler 03.14.07 at 8:17 pm

I have sent email to Mike Z. with my receipts from paypal – and information regarding them still deducting money from my account (both my balance) and then my paypal account – and subsequently not renewing the domain. This happened TODAY. I had previously paid for renewal of the domains on Feb 23 as well via paypal.
I’ve been waiting 6 weeks for unlocks and auth codes.
I’ve emailed faxed, phoned, all to no avail.
I even went the write to Mike route.

I kept documentation on everything if you need it.

Konstantin Boyandin 03.14.07 at 9:07 pm

First question: why on earth this blog considers my postings SPAM?

There were three of them, without badmouthing/whatever. Not a very professional approach, that is. Shall I change email address every time just to defeat your SPAM filters?

Back to RF.

I have managed to disabled ProtectFly and initiated a transfer of retes.net domain yesterday. 24 hours ago, to be more precise.

This domain expires today, and still the transfer state is ‘Waiting for losing registrar approval’.

Am I right that this ‘approval’ must be automated? Or I can say good-bye to that domain (since there are thousands of people attacking Rf with emails/other means of contact).

Dale King 03.14.07 at 9:23 pm

One of my clients is in the same scenario as a lot of other people here. RF charged his card twice but did not renew his domain according to their records. According to whois the registration went through as the expiration date was changed and a year added on.

In the meantime the domain expired according to RF and can no longer be managed using their tools.

They continue to ignore their support tickets on the subject.

I can’t transfer his domain away because it is in status clientTransferProhibited and I have no way of getting it out of that state. In the meantime the domain is ‘stuck’ until this all gets sorted out.

Dave Zan 03.14.07 at 9:39 pm

Konstantin, transferring a domain name among registrars isn’t COMPLETELY automated. Some parts requires human intervention, namely you need to confirm the transfer with the gaining registrar first.

Assuming you’ve indeed unlocked the domain name 24 hours ago, do a WHOIS and note the line “status”. If it says ok, then it’s unlocked and you confirm it with the gaining registrar.

The gaining registrar will eventually notify the losing one. Registerfly will then send an email to the one on record with a link and a transfer key of sorts for you to enter.

Don’t worry, it’s pretty straight forward. I already got my domain name out like I posted here earlier. :)

Dale, it sounds like your client’s domain name was under Registerfly’s reseller account with their former registrar partner eNom. If you do a WHOIS and the line “registrar” says eNom, contact them.

If it’s with eNom, your client will likely have to pay a high fee to be able to regain it. But doing so can at least cut down the waiting time.

Konstantin Boyandin 03.15.07 at 12:20 am

Hi Dave,

Thanks for the comment. In fact, I have witnessed the domain status ‘ok’ yesterday – I am transferring the domain(s) to GoDaddy. The status at GoDaddy (waiting for the losing registrar approval) hasn’t changed yet, after 24 hours have passed.

Anyway, I have no choice but to wait. I have also initiated the transfer of another domain (it expires, thanks to God, only in November – so RF has much time to respond).

Jason 03.15.07 at 1:59 am

Not sure if anyone else has been seeing this… but might be part of the explanation for the low numbers. Tried a few times to email the address mentioned yesterday, and got this:


<robert.oneil@registerfly.com> (expanded from <compliance@registerfly.com>):
host mx2.emailsrvr.com[204.119.252.12] refused to talk to me: 421 4.7.0
gate2.bmdc.mlsrvr.com Error: too many connections from 207.97.227.217

The IP address referenced (207.97.227.217) is for rackspace (which isn’t associated with my provider at all), so seems like problems on registerfly’s end?

Should I use the ICANN-provided email instead, or any other suggestions? Only talking a couple of .com domains now in my case (managed to move most of the others out before this mess started to kick in), but still don’t want to lose them.

Thanks,
Jason

Dale King 03.15.07 at 2:48 am

Hi Dave thanks for your reply – yes, you are right, it’s still with eNom.

Sonny 03.15.07 at 2:53 am

Has anyone managed to get back their money back from RF?

Nancy Mutchler 03.15.07 at 4:21 am

Trying to call support this morning March 15, starting at exactly 8 am EST
305 674 0165
“Standard Message – unusually high volume, call will be answered in the order it is recieved, please hold”
Dance of the Sugar Plum Fairy – 1 minute
“We’re sorry – that extension is unavailable – please try again – then it hangs up ”
repeat 22 times – nothing changes except the music. and it even goes back to the sugar plum fairy after a few times.

Nancy Mutchler 03.15.07 at 4:25 am

I emailed you late last night Robert
Hope to get some resolution today
I’m a squeaky squeaky wheel

flytrap 03.15.07 at 5:13 am

Got my enom domains out 3 weeks ago when this first happen, went pretty smooth.

BUT have been trying to get others out over and over again with very little luck. Problems – protectfly emails, no registrant info, kevin medina as registrant, etc. Also over 50 renewals paid for early and not renewed now past redemption.

ICANN THANK FOR FINALLY GETTING INVOLVED. NOW TAKE SOME REAL ACTION.

Lynsay 03.15.07 at 5:17 am

Thanks very much for your reply, Robert. It is possible that my faxes never got through to you. I have just sent you an email with the necessary information. Please look into it, and once again, thanks for letting me know you’re on it.

danny 03.15.07 at 5:25 am

I am not a domain expert so I have no clue as to why a registerfly domain I had bought from registerfly is now a eNom registrar and even thou whois reports as ok and not expiring until Nov 2007 (and as far as I can tell unlocked) but the server (or nameserver) ns14.hostingfly.com and ns15.hostingfly.com has not been hosting it for three weeks.
Does this mean I have to pay someone just to get my domain back up?

Thanks in advance.

Alexander Vasilyev 03.15.07 at 5:46 am

After emailing ICANN I got a response from them in about 26 hours and auth codes from RegisterFly in the 10 next minutes. Now off to transfers… Thank you, Sara and Mike!

Daniel Dunne 03.15.07 at 6:17 am

I am trying to transfer a domain from rf to register365 in ireland. In the middle of the process I have received a transfer away confirmation from RF but it says I am transferring to enom. What is going on?

Shaun 03.15.07 at 6:50 am

Why is eNom charging $160 to reactivate RegisterFly domains? That’s not listed in any of their pricing pages. Surely illegal!? Not tried personally but I’ve heard so very many reports about the $160 thing. :-(

Jay 03.15.07 at 7:08 am

Sounds like a good backup plan. How does one contact PIR, should that be necessary — did you find voice, email or FAX most effective?

Chris 03.15.07 at 7:13 am

Transfers (regardless which registrars are involved) always take several days. It is difficult to say what would be the best course of action considering the problems at RegisterFly, but normally, I would never attempt to transfer a name so close to expiration.

If this name is worth more than $10 to you, I would suggest that you also attempt to renew it at RF — if both the renewal and transfer succeed, you will simply have extended it for two years rather than one.

Rod 03.15.07 at 7:32 am

Yep. Got exactly the same mail delevery failure notice as follows:

Wed March 14/07 @ 5:23

I’m sorry to have to inform you that your message could not
be delivered to one or more recipients. It’s attached below.

For further assistance, please send mail to

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The SMTP Server program

(expanded from ):
host mx2.emailsrvr.com[204.119.252.12] refused to talk to me: 421 4.7.0
gate2.bmdc.mlsrvr.com Error: too many connections from 207.97.227.217

Chris 03.15.07 at 7:33 am

eNom is not charging anything to push current, non-expired RegisterFly reseller domains to your own eNom account. I’ve been through that process.

The $160 fee is charged to recover expired domains now in the redemption period and the amount is not unusual for that. Whether eNom should waive the fee when the names expired through no fault of the owner and due to RegisterFly’s misconduct is another question — but they are probably not required to do so.

Danny Younger 03.15.07 at 7:36 am

From the eNom Registration Agreement:

In this case, the domain name will be designated as being in the extended redemption grace period (“ERGP”), and you will be allowed to assume, during the first 120 days of the then extant registration term, complete management of the domain name services, including the right to control the DNS settings, provided that you pay a fee of $160 (US dollars) plus any registration fees.

http://www.enom.com/terms/agreement.asp

Shaun 03.15.07 at 7:52 am

My name HAS expired, and it IS RegisterFly’s fault, since I tried dozens of times to renew before expiry.

Okay. But how come RegisterFly offer to reactivate my expired domain for $12.99, not $160? Is there any way to just wait 60 days for it to gather dust then go and register it afresh somewhere else like a new name again?

danny 03.15.07 at 7:54 am

What if I do not want a eNom account? Or do I have no choice with a domain that has eNom as the registrar?

danny 03.15.07 at 7:55 am

With an unexpired domain I mean.

A and A 03.15.07 at 8:17 am

You can wait but then again, there are domain poaching companies that wait and monitor for domains to become available and then snatch them up. Why? They think that the site may have generated traffic that they can park ad pages on and make revenue as well as quasi-blackmail you if you did indeed want to renew it but let it lapse.

Sometimes they analyze traffic for these “poached” domains and if it is not worth the registration, the will not actually follow through with the purchase and let it return to the pile in a few weeks. So if it is poached and they will not release it, at least try to check its availability ever week or so for a couple months…

That is what I hear…the first paragraph is true. The second paragraph is speculation by some and done by folks with deep pockets and who are affiliated with a registrar in some way to allow the pseudo-hold of the domain to take place.

It appears I now have lost a domain or two due to the first paragraph and am awaiting word from Mr. Levins.

Good luck,
A and A

A and A 03.15.07 at 8:23 am

A few that I have paid for but never were renewed by RegisterFly have now been snatched up by domain poachers. I do not have time to sit and monitor when they become available as I have a lot of other work to be focusing on and have already wasted too much time on this crappy situation.

I hope Paul L. can look at the info I sent him in e-mail and see what can be done. What sucks is if they do do this, then there will be a “refund” ripple across many registrars to refund the poachers their money. It is for this reason I doubt we will see any relief. But I do hold out hope.

A and A

Chris 03.15.07 at 8:24 am

I’d suggest that, despite your preference, you first work with eNom to secure your control of the name through them. You can then transfer the name to the registrar of your choice later. Anything else is going to be more difficult and carry greater risk.

Tom 03.15.07 at 8:33 am

We all know that nobody is answering the phone at RF….

PleadThe5th 03.15.07 at 9:03 am

Sat on hold for 40 minutes, csr picked up and in the background heard an individual say “Hang Up on Him” and he did.

Randy 03.15.07 at 9:36 am

Comment by Randy
2007-03-15 09:01:04
can you imagine if you kept up on registerflys “accrediation”?, no one would be using these boards EVER. when we get mad that you didnt do your jobs AND STILL REFUSE to take control of RF, you tell us we cant complain on a blog. I write emails and ICANN wants me to perform miracles to get what we paid for. I AM GOING TO BUY A SCANNER TODAY SO I CAN COPY MY ID. FOR YOU… a 100$ investment so i can adopt to your plan to help outside of your actual rules and policies. if ICANN worked right, this disaster would have never happend. if you cant take a couple complaint blogs, then you should shut down http://blog.icann.org

im sure this will be deleted, like you did to some other messages.

just imagine if you followed through with RF, we wouldnt be in this mess. i still have domains expiring and no auth codes. thanks for nothing…
——————————————-

Comment by Kieren McCarthy
2007-03-15 09:19:04
If it’s okay with you Randy, I’d like to keep your comment here as an example of precisely the sort of post that we will delete in future.

Thankyou for ticking all the boxes so concisely.

Kieren McCarthy

———————- reply

That is why this happened! Go ahead delete it. Now if you could delete RF from “Accredited” status, we would be getting some where.

We get no support from you and RF gets to be “accredited”… you shold make them take that off thier site until this is resolved.

Kieren – You are part of the problem, now only if you had a solution you wouldnt be here deleteing posts. If RF wasnt scewing us, no one would be here posting.

Guido 03.15.07 at 9:49 am

I have received 2 out of 3 auth codes after I had contacted ICANN. I hope I will get the last one shortly, too. Thanks for the help so far, ICANN.

AJ Doyle 03.15.07 at 10:30 am

If you look at the whois information for my domain, you will see that it has a 12-15-2007 expiration date and that the status is OK.

I still cannot do anything with my domain name as it is in RGP with enom.

How can it be in RGP status with enom and still show up as registered to me in whois.

I know that enom updated the whois information because I used my new address when I created my enom account. prior to that, my old address was on the contact information.

I was told by eNom that (I have documentation) this is because they are the only registrar that would have the correct information about the status of this domain.

Dennis Flanders 03.15.07 at 10:35 am

Here are 4 more charges withour renewal actions. BTW these were charged before the renewal data also!

1., 2007-03-12 , AUTHORIZATION 64242949 , $-21.99, 64242949
2., 2007-03-12 , AUTHORIZATION 64242949 , $-12.99, 64242949
3., 2007-03-12 , AUTHORIZATION 64242949 , $-12.99, 64242949
4., 2007-03-12 , AUTHORIZATION 64242949 , $-12.99, 64242949

Dennis Flanders

RIcardo 03.15.07 at 11:09 am

I am one of those. I am trying to get 22 domains out of registerfly.com and to transfer them onto enom.com but enom are resulting to be equally incompetent in providing me with an special ex-registerfly.com account to transfer the domains at equal price. I still have no Auth-code from the flies , for a domain which has already expired after two months trying to renew it, more than 15 non-refunded charges on my credit card and 16 support tickets unanswered and a bunch of telephone operators do not know what to say when I call. Mike Z. from ICANN has been very kind in trying to help me out but in my opinion ICANN is not being firm enough in this case. They should have taken full control over the acreditar after the notice of breach on the 21st of Feb and order them to send and unlock all the auth codes to their customers so that we can get the hell out of there.

Nicolas Gieczewski 03.15.07 at 11:12 am

What’s going on is that register365 is probably an eNom reseller.

Charlie 03.15.07 at 11:28 am

Regarding the above post. I probably have more domains still there than almost anyone. ENOM, GoDaddy and ICANN have all be responsive and helpful. I am as frustrated (and have put in as much time) as anyone.

Consider the fact that if ICANN does remove the accredidation, they probably lose all control over this situation.

I concur with the policy of deleting non-productive, irate posts. You
can vent over on Registerflies. They seem to be making a business out of this.

Let’s try and keep this to the facts gang … and no, I don’t work for any of the above-mentioned organizations.

Read the FAQ’s and wait for a resolution of the RRP problem. That’s the one that’s going to get us, and I think ICANN knows it.

Awaiting Mike’s e-mail on two critical domain names
Charlie

Jay 03.15.07 at 11:30 am

I think that there is a point to be made here. While, no doubt, RegisterFly has the majority of the fault here, eNom did not, and does not seem to be helping much. I attempted to renew a bunch of domains, all at the same time, on 1/29. The .com and .net domains (whether with eNom or, presumably, with other registrars?) all went just fine — they transferred to RegisterFly. Now, notwithstanding the fact that there has been a hitch where the domains didn’t seem to properly be on the right name servers, at least I had and have control of the domains. With .ORG, those transfers were apparently blocked, to all appearances by eNom. And so some expired?

And now eNom stands to profit greatly by that fact? At the least, it is lousy customer relations. At the worst, it is exploitation.

Whatever or whoever is behind that particular state of affairs could stand to have a light shown on it at some point.

Bigfoot 03.15.07 at 1:07 pm

I tried the ‘trick’ of pushing to another account and pushing back to the original and it didn’t work for me.

On another note:

What time zone should I consider for ‘two business days’? Which time-zone (relative to GMT) does ICANN operate on?

I live in Washington, England with a time-zone of GMT (at present) so need to know in order to work out when to send the reply to Mike and friends that the ‘two business days’ are up and that Registerfly hasn’t been in contact.

WK 03.15.07 at 1:29 pm

I am other with no response from RF and send Mike a response about the tpo days are go on. I not live in USA, then call for phone is too costly here.

ICANN, what is the next step ?

We think in some days RF lost the Acreditation, but at the moment many of we dont know what the current RF site is, the .net have the recent backup and the com have the newer.

Please, many of we want know the reason from ICANN not give the “accord” or recomendation to the registrar about give us our aith codes if registrar is registerfly. Do more EASY and HELPFUL than the welcomed “dont delete expired”, and they acomplish to that.

ScammedAgain 03.15.07 at 1:43 pm

It worked for me… but I guess I may have been lucky.

I did have to unlock my domain first… This took several attempts!
Then I ‘pushed’ my domain to my other new account.

When I logged into my NEW account, the domain was there instantly with all my registration details intact and ProtectFly was GONE.

In this state I was able to get my Auth Code…

I am currently in the process of transferring to GoDaddy…
Waiting for current registrar to approve!!!!!!!!!!

What do we do if RF refuse to approve the transfer???

Daniel Dunne 03.15.07 at 2:19 pm

According to icann.org Register365 is an ICANN-Accredited Registrar. I thought that meant that they do not have to be a reseller?

Fred Boulton 03.15.07 at 2:21 pm

RF don’t need to approve it, necessaily. The transfer will happen automatically if you don’t stop it.

RF have been sending the transfer e-mail o.k. I’ve just done a number of domain transfers without a problem

Daniel 03.15.07 at 3:32 pm

Hi, this is Daniel at eNom. Please keep in mind that only SOME of the names at Registerfly are actually under eNom’s credential. If you check your whois, you’ll see who is the registrar of record. If it shows Registerfly, there’s not much you can do until their debacle is solved. If it shows eNom you only need to create a free account at eNomCentral.com and submit a support ticket via email or call eNom support to have your domain “pushed” to your new eNomCentral account. eNom now has access to the ProtectFly underlying whois info…so those domains that were not able to be pushed under the migration program last month can now be pushed.

Dave Green 03.15.07 at 3:36 pm

I almost fell off my chair when I got an email from Registerfly this morning saying “click-here to approve the transfer of your domain to the new registrar!

After clicking on the link the domain was transferred away within an hour or so. This must be my lucky day.

Larry 03.15.07 at 6:10 pm

I got my first domain transfer email a couple hours ago… couldn’t believe I actually got 1 (!) of my almost 100 domains free and clear late today! Of course, I initiated transfer on several simultaneously as a test…. and, alas, have still seen only that 1 domain make it thru. Still, it gives me a small flicker of hope… and after the many weeks and months of this nonsense I will hang onto the tiniest step forward as a good thing. (Now, where do you think the other domains are bouncing about?)

Dan F 03.15.07 at 6:22 pm

I have gotten through to registerfly customer service number today after only 10 minutes of waiting on the phone.
A very nice lady came on the phone and helped me get some verification codes and also to unlock the domains. There was information missing with my contact etc. so she set it all straight.
I have 8 domains with them and she later sent me an e-mail to tell me that out 8 – 2 were unlocked but that I had to be patient with the other 6.
I now have 4 of the domains now waiting for registerfly approval before they are over to godaddy so I am hoping that I will receive an e-mail back from RF to finalize the transfer.

I asked if the company was having problems and the nice lady told that they had internal problems with employees trying to sabotage the company within as well as other registrars trying to stick it to them. She told me that she was new as well as many other staff and thanked me for my patience.

I hope that the registrations do go through but I have no way of knowing if RF will actually complete the transfer.

Pete 03.15.07 at 8:06 pm

to Mike Zupke, Paul Levins

is the offer (from March 11) to help RegisterFly customers still valid or have you stopped responding ?

I have sent you an email with all points 1. to 5. as per your request.
I have yet to receive any reply whatsoever from ICANN and I didn’t get the auto-response either.

(I’ve placed all *@icann.org on our mailserver whitelist)

What else do you suggest I do ?

Regards
Pete

Sander J. Rabinowitz 03.15.07 at 9:42 pm

I write this response for clarification purposes only.

When Daniel states, “Check your whois,” I strongly recommend you use a whois tool that is NOT hosted by R’fly (for example, whois.net, dnsstuff.com, etc., but NOT whofly.com). A long-standing problem with R’fly is that they have a whois tool but it does not accurately reflect how the domain is actually registered or even its expiration date. And as I recall, the tool does not state whether eNom or R’fly was the registrar of record, and I think that has contributed to the confusion many customers, including myself, had experienced.

Bottom line: Do not trust R’Fly’s whois tool. –SJR

Sander J. Rabinowitz 03.15.07 at 9:52 pm

In addition to the foregoing, there has not been an update to the blog since March 13, and it was indicated there would be daily updates. It was further indicated that there would be further contacts with Kevin Medina, et.al., what happened with those? –SJR

Dave Zan 03.16.07 at 1:45 am

Probably because they don’t exactly have anything new to report.

Don’t worry, they’ll keep at it. They also have an interest in this ongoing drama.

Nancy Mutchler 03.16.07 at 2:50 am

As a further update on my situation.
I got through via phone yesterday morning – Although the rep was polite and nice – he got nothing done for me. My domain renewals that were paid for 3 times – sorry – maybe we can fix tomorrow – call tomorrow. My auth codes? Referred to Robert O’neill, who emailed me and told me he was on them (yesterday morning). Nothing fixed on the problem domains as of this morning.

I did manage to transfer out 15 domains that had no auth code problems. But I’ve been since mid February trying to renew and get auth codes on the rest.

Laurie 03.16.07 at 5:21 am

After 2 weeks of pulling my hair out,
I faxed a copy of my ID and my request to have my domains unlocked to RF. RF called me about 3 hours later (blew me away)
RF says that they do not use their own WHOIS, they use networksolution’s WHOIS! The girl at RF said that their WHOIS isn’t correct.
She unlocked my domains while I was on the phone with her and gave me my auth. #. But she could not give me my auth. # on domains that show Enom as my registrar nor could she unlock them. Enom has to do it.
Check your whois at networksolution to see if your status is OK or LOCKED and double check the name of the service registrar

Jay 03.16.07 at 5:32 am

By the way, one thing that is getting in the way is that email directed to spamfly.com intended to verify “pushes” (for example, at eNom for those domains that were registered there) BOUNCE. RegisterFly should be required to correct this ASAP. It is behind a fair amount of fuss, and results in having to send emails with photo IDs, etc.

DaAngel 03.16.07 at 6:00 am

That is the same problem I run into when trying to remove protectfly. 90% of the time It complains that I have entered an incorrect syntax for a valid phone number. I even tried copying and pasting their own posted on their website phone number to see if would work. It didn’t. Same error. The other 10% of the time I get an API error.

Note. I did mange to get this removed of one .com name first time, that had enom as the registar. No Auth code was given for it. Just blank. Had enom puch this .com to their site.

The other .com had RF as the registar. Can’t remove protectfly to even see if I can get the Auth code.

fullmoonfantasy 03.16.07 at 6:16 am

I have experienced charges without renewals also. I funded a client’s quik checkout account via PayPal in order to renew expiring domains. The money was deposited but renewals consistently failed. Funds were not refunded back to the quik checkout account.
I filed a complaint with PayPal and recovered two separate deposits from the quik checkout. In retaliation, my client received an automated response from Registerfly. (See the end of this post for cut and paste) I have endless e-mailed ICANN, Robert O’neil, risk@registerfly.com as well as spending hours on hold waiting for a live person to answer at RF. Some of the domains affected are paid through 2010. RF has no right to hold these domains hostage or to claim that fraud was committed by either me or my client. I demand that these domains be pushed back to the account of my client and that all domains are unlocked and auth codes provided. This is an outrage to treat decent people who have been faithful RF customers for many years in this manner!
Following is a cut and paste (names omitted for my clients protection)
—– Original Message —–
From:
To:
Sent: Tuesday, March 13, 2007 2:37 PM
Subject: RegisterFly.com Account Transfer Confirmation

The following domain(s) were transfered from account ************ into
account fraud.

Domain List:
************.com
************.net
************.org
************.us
************.biz
************.com
************.info
************.net
************.org
************.us
************.com
************.net
************.org
************.com
************.net
************.org

All internal domain transfers are reviewed by our security group and are
subject to verification. If you dispute this transfer, please visit
http://www.registerflysupport.com

Samuel Hills 03.16.07 at 6:54 am

I have finally got my .info domain to start transferring away… The authinfo code was no problem, it has always been at the bottom of the contact details page. But the unlock hadn’t worked the first time I’d tried. It seems there are 2 statuses to be removed when unlocking a domain, and previously, only 1 had been done. The first status is “update prohibited” and the second status is “transfer prohibited”. Obviously, the “transfer prohibited” status hadn’t been removed but the other one had, because it had let me update the admin contact email address but failed to transfer away the first time.
I had to take a risk and re-lock it, then un-lock it to get it properly unlocked (so both statuses were removed) and I then managed to get the wheels rolling…
I am transferring gamestash.info to DirectI, and I hope DirectI are a more reputable registrar! Anyway… just providing a tip. Check the whois to make sure both statuses are removed when unlocking before trying to transfer away. Otherwise, you will have to re-lock and un-lock again to get it done.

DaAngel 03.16.07 at 7:27 am

Tried this, opened a new account, pushed my domain to it. The status showed that protectfly was removed and my auth code was there. It was like magic. I never seen a Auth code there before. I am in the process of transfering to godady.com

One problem I noticed though, the whois on the domain, showed inconsistent results. One minute my contact info was there the next it was not. These results where gained by various tests on various whois sites. The whois,on the registerfly site said the site was locked, but under my account it said it was unlocked.

At the minute this domain is showing no contact info, however in the brief moment of trying and during the time it was showing godaddy seem to have been able to get my contact info address and sent me a transfer request.

I have filled this in, added the untill never before seen auth code, and now it is in Pending Current Registrar Approval status.

Fingers crossed.

DaAngel 03.16.07 at 7:37 am

One domain that registerfly forgot was registerfly.ws

$9.99 for the domain name, saved the cost of a long distance phone call. Actually got to say what I wanted to say. RF you suck.

Craig D 03.16.07 at 8:33 am

And still I wait…

The only think I ever get from them these days is ‘renewal reminders’ for domains I transfered long ago.

Whats the hold up Registerfly?

Craig D 03.16.07 at 8:37 am

What happened to the ‘daily updates’ and ‘number of transfers processed each day’ list that we were told would be posted daily ?

Thankyou

Craig D 03.16.07 at 10:21 am

OK – this is not ‘complaining’….

Has anybody filed a complaint of fraud against registerfly yet ?

ie: for money taken from account and nothing to show for it, or any other reason?

Do I lodge such complaint with FBI ?

I dont live in USA.

Thankyou

Kieren McCarthy 03.16.07 at 11:11 am

Come on – you must be able to see why we don’t welcome comments on a corporate blog stating that a company we are working with to sort out a big problem has committed fraud and so they are planning to go to the FBI?

This isn’t a free-for-all here. ICANN is a professional, responsible organisation and we are trying our best to sort this situation out for the benefit of all.

While we keep the comment process as open as possible to encourage feedback and debate, it really isn’t in anyone’s interests to have people bandying around very serious allegations so freely.

Kieren McCarthy

fullmoonfantasy 03.16.07 at 12:28 pm

I usually refrain from making comments like this but I am wondering why it is acceptable for RF to accuse me or my clinet of fraud but it isn’t acceptable for anyone to make a statement that RF is conducting fradulent activities? Yes, we appreciate all that ICANN is doing to help resovle our situations but it is becoming a case of too little too late in a lot of circumstances.

Kieren McCarthy 03.16.07 at 12:36 pm

If RegisterFly accused you (or anyone else) of fraudulent activity on this blog, their message would be deleted.

Kieren

Flyaway 03.16.07 at 3:03 pm

It’s obviously a sensitive subject, but what DO you call the RF activites chronicled here and elsewhere?

ICANN has officially requested Registerfly to cease accepting payments for services not rendered.

It’s in this very blog post. Right there at the top.

One would expect some judicial accountability here, not just help to sort or iron out a “problem.”

As a professional, responsible organization, this is perhaps something you should be more concerned about.

Craig D 03.16.07 at 7:14 pm

Can you also reply to my question of why there has been no ‘update’ in last few days, or ‘number of transfers processed each day’ released please ?

I have been coming to this blog every few hours waiting for news, but things are strangely quiet, except when I mention the FR#$D word.

Thankyou

A and A 03.16.07 at 8:36 pm

Andy,

Didn’t you send Paul some proof too? Did you hear anything yet? I would like to know why paid for renewals were never renewed and now I am losing domain names to the poaching companies.

A and A

Paul: Just for reference, I am not some internet “noob” or “newb” that does not know how to register, renew, and/or transfer domains. I have or had accounts with many registrars thus far and RF has been the worst by far and is clearly not in control of their systems (or is acting fraudulently either purposely or through their inaction).

charlie 03.16.07 at 8:54 pm

Kieren – I’m sure most of us appreciate ICANN’s efforts within the charter and the pounds of paper you’re probably dealing with.

There are positively lessons to be learned here. Lessons that MUST be addresses in the future. I would suggest a forum at SES New York for some of us to discuss this. After all, we are the ones that originally made the investments.

In my case, innocent employees were laid off because of this.

I read that ICANN has now pulled the plug on Registerfly.
The wording seems encouranging.

I suppose the big question for many of us now … is will ENOM or GoDaddy step up to the plate and transfer out these domains
for free or a nominal cost (We still have over 500 names at registerfly, many with no auth code or the RRP designation).
That’s another signiifcant investment.

Despite screen shots of all to prove ownership, should that become necessary, it is our hope that ICANN records show the legal owners
(less those already transferred) to help us all ease this transition.

I know many of us now have thousands of dollars in time and losses
invested in this VERY unfortunate situation.

I strongly suggest that at least ONE major media outlet pick up on this (Business Week seems to be the only one) to help us all get to the root of the problem and resolve it quickly, with all due respect to ICANN.

Thank you (Mike, Paul and all once again.

Stu McDonald 03.16.07 at 8:57 pm

For eNom regged domains at RegisterFly.com contact Elida Flores by phone or email elida.flores@enom.com

Randy 03.16.07 at 9:06 pm

On a positive note, RF has released 7 of my 30 TLDs, 3 more are awaiting transfer. Only 20 more to go! So ICANN is doing something. I have complained here but I would like to say THANK YOU to ICANN for at least helping how ever they could. Although this is more frustrating than programming, its not ICANN’s fault and I understand that now. I got so mad at them for letting it happen, I didnt consider the fact that if they just pull the accrediation, we would all be screwed.

I successfully pushed 4 domains to another account w/ RF. The whois protection was remove and i was able to get Transfer Codes with the new account i made. So, if you cant get rid of the Protectfly, make another account, push them to that, then transfer them out as fast as possible. Good Luck!

Randy

Stu McDonald 03.16.07 at 10:14 pm

You shouldn’t transfer back to your original account. If I were you i’d try it again with a third (new) account.

Stu McDonald 03.16.07 at 10:17 pm

I got one of those emails. Unfortunately the code didn’t work for me. but the domain still transferred at the time the email stated.

Stu McDonald 03.16.07 at 10:29 pm

The very first lesson that should be learned is that when a registrant complains to ICANN about their registrar, then maybe, just maybe, the registrar isn’t in compliant with its RAA, and ICANN should investigate each incident rather than just brushing the registrant off stating it’s between them and their registrar. This has been going on for over a year at registerfly.com. I wonder how many thousands of times ICANN have used this excuse not to get involved with registerfly complaints. Is it a coincidence that ICANN’s attention got yanked into high gear because the shxx hit the fan. The fan being the mainstream media?

Paul Levins 03.16.07 at 11:41 pm

I am still looking in to this – I’m sorry to have been slow.

Paul Levins 03.16.07 at 11:45 pm

Sara and Mike are both from ICANN and I’m glad to hear we were of assistance

Paul Levins 03.16.07 at 11:47 pm

I’m sorry Ada. As I said above I have not forgotten and I will come back as soon as I can.

Paul Levins 03.16.07 at 11:47 pm

Glad we were able to help

Paul Levins 03.16.07 at 11:51 pm

Charlie thanks for your considered approach. I think it is great that this blog is being able to be used as an information exchange. If it is doing that (and people certainly seem to be using it for that above) then it is serving a purpose fot that alone. Read my new blog entry tonight and our posting on the website to learn that today we issued a letter to Rfly which is a notice to terminate their registration. Interested in your thoughts.

Paul Levins 03.16.07 at 11:53 pm

Mike will get to this. I know that he has had many complaints to handle. Sorry for the delay.

Paul Levins 03.16.07 at 11:55 pm

Daniel this is very helpful thanks.

Could eNom make that information much more public? A statement or some other utterance that draws attention?

Paul Levins 03.16.07 at 11:57 pm

Offer still stands. I will follow these up.

Paul Levins 03.16.07 at 11:58 pm

If you read our posting today you will see that RFly were issued a notice of terination letter today.

Paul Levins 03.17.07 at 12:00 am

Today we issued a notice of termination of Agreement letter to RFly. See our main website.

Craig D 03.17.07 at 12:08 am

Cmon Kieren !

At the top of this blog , ICANN states :

“ICANN has received many complaints about RegisterFly accepting payments via credit card and funds being deducted, the account credited, but no registration taking place. ICANN made it clear that this was to stop. RegisterFly agreed to cease this activity.”

As a “professional, responsible organisation” you have failed to deal with these issues for far too long already. You ARE trying to deal with these issues NOW, but it is, as others have stated, too little too late.

Simply terminating their accreditation at this point is merely washing your hands of the whole sorry mess.

outsider 03.17.07 at 5:55 am

Craig D – I am just curious – what are your expectations if ICANN terminates RF’s accreditation? Do you think there is going to be some management team assigned to their operations? Do you think a new management will do anything differently?

IMO, ICANN is making every attempt to deal with this fiasco one domain at a time. Several registry operators have already agreed to by-pass the EPP protocol in an effort to help. Do I think actions should have been taken sooner, sure I do, that’s obvious, however, the only way ICANN can sort out the details of all registrar-registry transactions is to obtain the records from RF.

Outsider

Brian Luedke 03.17.07 at 7:56 am

The supposed solution where you transfer all of your names into a new account has NOT worked for me. I don’t even have Protect Fly, and most of my domains are unlocked. However, under “Authorization Code”, where auth codes would normally appear, there are only the words “Auth Code” in caps.

A and A 03.17.07 at 8:27 am

Sorry, but I read about the loss of accredation and got a little scared last night.

Someone raises a good point about the loss of accredation…domains at RegisterFly that are protected with ProtectFly (i.e. “bogus” contact info) and the domains that have blank contact information that we cannot update at RegisterFly…what happens to those if they are bulk transferred to another registrar. Kind of hard to prove ownership – at least not without a lot of headache for the new registrar and ICANN. I applaud the action but just wanted to bring a good point to surface.

A and A

dave 03.18.07 at 5:32 pm

its fine to tell them to stop, but they aren’t and what are you doing about the people who got charged and yet were not renewed? What are you doing? What are you doing? What are you doing, except just saying “shame on you…” to registerfly.com?

Anonymous 03.20.07 at 11:14 am

I have a question, because I don’t really understand how this is working. If ICANN has pulled R/Flys accreditation, then why must Registerfly comply if they are no longer under ICANNs authority? …This I don’t understand. This..is what scares me.

Diane 03.22.07 at 7:09 pm

I’m really sorry if this has been answered already, my eyes crossed from reading all of this (smiles)

But, who would I contact other than whatever power I believe in if some domain poacher has taken a .com domain that RFly has failed to renew even after taking the money out of my acct via paypal?

This was an issue that started Feb 1 2007, they withdraw the money then credited it to my RF acct then the money just disappeared out of my RF acct about Mar 18 (dont have the paperwork in front of me but I do have printed copies of it since my troubleticket just up & disappeared when I complained about it)
and the money never went back to my paypal acct or my bank acct, to my knowledge. Neither acct shows any amount back in it.

I dont care that someone outside the US (I’m a US citizen) is trying to extort money from me so I can (maybe) get my domain name back.
I just want my stolen domain name back along with this whole mess of RFly’s cleared up.

So who do I need to contact with proof of my attempts? I have them on paper now since stuff just seems to disappear at RFly so I can fax them or I can scan them & email them.

My voice may be only one but there are many of us.

Ken Smith 03.24.07 at 7:34 am

I have reading all these comments and I find no relief that others are going through the same thing I am.

I have been trying to get the EPP codes from RF but of course they are not answering the support tickets. I doubt they are even reading them.

They don’t seem to be too concerned about ICANN as they are still displaying the accredidation logo on the website.

Interesting note: Before all of this started going down the Auth Code used to be displayed at the bottom of the Whois info section but now is no longer there.

My biggest problems with them are that 3 of the domains I am trying to transfer are directly related to my business. One of them, the webstoregroup.com is the one I use for my company email and even though I recently paid for 2 more years of email service it is still not working and I am not getting any of the business emails that I need for day to day operations. This has been going on for some time and I have managed to re-route some of the email.

I wish that ICANN could actually do something in this matter so that this blog could actually come to a close.

I am very frustrated and just want to get my domains somewhere that I can feel they are safe. I have been trying to do some transfers but my hands and the new registrars hands are tied until I get the EPP.

Is there nothing that ICANN can do?

Frustrated in Florida

Ken Smith 03.24.07 at 8:04 am

In regard to your comment that “Several registry operators have already agreed to by-pass the EPP protocol in an effort to help. ”

Do you have any name of these registry operators so that I can get my domains the heck out of RF’s hands?

Thanks,
Ken

Anonymous 03.27.07 at 11:29 am

Like me Diane i have my domain name stolen

Terry Wilkie 03.29.07 at 5:15 pm

Hi,
Thanks to this forums suggestion I am able to get an Auth code to transfer three domain names from Registerfly to GoDaddy. When I submitted the Auth codes to GoDaddy the transfer failed. Here is the responce I got regarding this from GoDaddy. Does anyone else here have suggestions on how to get your domains from Registerfly ? I tried to unlock my domains on their website but it doesn’t unlock.

Terry

Discussion Notes
Support Staff Response
Dear Terry,

Thank you for contacting Online Support.

I am sorry, we are not able to transfer domains unless the Transaction ID and Security Code is entered. All domain transfers require a confirmation from the administrative contact email address, not all transfers require an Authorization Code.

If you have made updates to the domains, it can take up to 48 hours before the changes are made at the domain registry. Once 48 hours has passed, please reinitiate the transfers to send a new confirmation email.

Sincerely,

Jason P.
Online Support
Technician

Luciano 03.29.07 at 11:23 pm

Ticket Subject: REDEMPTIONPERIOD status avotecnica.com
Support Area: Rapid Response
Support Question: My domain “avotecnica.com” is REDEMPTIONPERIOD status although it has renewed it before the expiration ! You must restore it immediately! Thanks. Luciano Marcon Microtecno

Your Prior Responses
[2007-03-30] Time Submitted:7:21:58

My domain “avotecnica.com” is REDEMPTIONPERIOD status
although it has renewed it before the expiration ! You must restore it immediately!

Thanks.
Luciano Marcon
Microtecno

Sam van den Berg 04.11.07 at 8:14 am

I am very much upset with RegisterFly. My domain name got expired one year ealier with out any warning or email messages.
When I called RegistryFly and try to get this domain back, they brushed my away to Enom.com I do not know if can even get this domain back???

Sam van den Berg 04.11.07 at 8:22 am

Another upsetting matter. I want to transfer my domain out from RegisterFly and its been protected by ProtectFly. When I try to disable this protecting the system refuses to disable. Tells me the country code is invalid.

Registrant: Contact is not valid for requested types to modify: Field owner country exceeds max length: 2.Invalid data for owner country code.

Its been almost two day trying get hold of them by phone. No luck anyone knows to get around this wall?

I made several attemps and then I got secure block out saying the my user ID is not the owner for this domain and records my IP address. Well go ahead I have nothing to hide. It will match with my company registered address.

I got only one more month before this domain expires. I need to get out from this place fast!!!!

HELP!!!!

Tigress 05.09.07 at 12:56 pm

The method of domain pushing is really working. If you have troubles with the method of pushing domains while your domain isn’t expired, please contact me, I can provide some information.

Tigress 05.09.07 at 12:57 pm

If you have troubles with the method of pushing domains while your domain isn’t expired, please contact me, I can provide some information: virtualtigress@gmail.com

Kieren McCarthy 05.09.07 at 3:08 pm

Tigress,

This is quite unusual that you are making vague and ambiguous statements on very old posts.

If looks very much like spamming behaviour. Please either provide more useful information on more recent posts (these are two months old) or you risk being blocked from the blog.

Kieren McCarthy

Greg D. 10.27.07 at 12:30 pm

OK, so I’ve read through all these comments that seem to be months old. As somone who owns a single domain for his own business this issue has less of an impact on me than on others who have participated in this blog.
However, over the last couple of days, as I’ve tried to renew my domain, I’ve come to find out that it has been transferred to enom. I’ve also spoken with a Robert O’Neill, who is now the CEO of R’fly, and who has been VERY helpful in guiding me through this process.
The question I have is this: now that all the dust has settled, R’fly seems willing and able to renew my domain. Is it now safe to do this? Or should I transfer.

Comments on this entry are closed.