We have a few more days before this date. Please help improve ICANN’s Public Comment Process by providing your feedback before this "Reply" cycle ends and the public comment period on this topic closes.

During this "Reply" period, contributors are asked to address only previously posted comments. Please do not use this extension to submit new comments about the topic. For each Reply, it will be helpful to everyone for the contributor to cite the original poster’s name, comment date, and any particular text that is pertinent.

At the conclusion of the Reply Cycle, a consolidated Report will incorporate both the initial comment and subsequent reply periods.

To view comments previously submitted and to submit a reply, please see the Public Comment Box: http://www.icann.org/en/public-comment/public-comment-enhancements-ii-31aug11-en.htm

To view the original announcement, please see: http://www.icann.org/en/announcements/announcement-31aug11-en.htm

For those who would like to know more about this effort, below is some background information.

Phase I activities to improve ICANN’s Public Comment Process were implemented effective 30 June 2011, relating to Accountability and Transparency Review Team (ATRT) recommendations #15, 16, 17 and 21. In that first phase, staff completely redesigned web pages, added new navigation menus, streamlined Announcement and Public Comment Box formats, and introduced an "Upcoming Topics" feature. New standardized data fields were added across all solicitations (e.g., Originating Organization, Purpose, Current Status, Next Steps) and opening and closing dates and times were clarified. To support these improvements, staff also created internal document templates to facilitate publication and ensure presentation consistency in these pages.

After the launch of the redesigned Public Comment web pages, the staff worked with a focus group of ICANN community volunteers appointed by ICANN community leaders, to gather initial feedback on further improvements.

These further improvements are now available for wider community review and feedback though this public comment period as mentioned above until 15 October.  The public comment features a staff report where focus group feedback is referenced and linked for each relevant topic. The overall effort supports the implementation of the ATRT Recommendations relating to how community members provide input on ICANN matters.

Nous avons quelques jours de plus avant cette date. S’il vous plaît permettez au procédé des commentaires publics de l’ICANN de s’améliorer en fournissant vos commentaires avant que ce cycle de "réponse" se termine et la période de commentaires publics sur ce sujet ne se clôture.

Durant cette période de "réponse", les contributeurs sont invités à répondre seulement aux commentaires précédemment publiés. S’il vous plaît n’utilisez pas cette extension pour soumettre de nouveaux commentaires sur le sujet. Pour chaque réponse, il sera utile que chacun cite le nom de l’auteur original, la date des commentaires, et tout texte particulier qui sera pertinent.

En conclusion du Cycle de réponse, un rapport consolidé intégrera les observations initiales et ultérieures des délais de réponse.

Pour voir les commentaires précédemment publiés et les réponses soumises, veuillez voir la boîte de commentaires publics : http://www.icann.org/fr/public-comment/public-comment-enhancements-ii-31aug11-fr.htm

Pour voir l’annonce original:  http://www.icann.org/fr/announcements/announcement-31aug11-fr.htm

Pour ceux qui voudraient en savoir plus sur cet effort, au-dessous quelques informations contextuelles.

La phase I des activités pour améliorer le processus de commentaires du public de l’ICANN a été mise en vigueur le 30 Juin 2011, relative à la responsabilité, la transparence de l’équipe d’examen (ATRT), et les recommandations n ° 15, 16, 17 et 21. Dans cette première phase, le personnel a complètement redessiné les pages Web, ajouté de nouveaux menus de navigation, a fait des annonces simplifiées,  formaté  la boîte des commentaires publics, et introduit des caractéristiques de « Sujets à venir ». Des Nouveaux standards de données obligatoires ont été ajoutés dans toutes les sollicitations (par exemple, l’Organisation d’origine, le But, la situation actuelle, les Prochaines étapes) et  l’ouverture et la fermeture des dates et des heures ont été clarifiées. Afin d’appuyer ces améliorations, le personnel a également créé des modèles de documents internes pour faciliter la publication et assurer la cohérence de présentation dans ces pages.

Après le lancement de la nouvelle conception des pages Web des commentaires publics, le personnel a travaillé avec un groupe de discussion de bénévoles de la communauté de l’ICANN nommés par les dirigeants de la communauté de l’ICANN, afin de recueillir les premières réactions sur d’autres améliorations.

Ces améliorations sont maintenant disponibles pour une grande partie de la communauté et les réactions grâce à la  période de commentaires du public tel qu’il est mentionné ci-dessus jusqu’au 15 Octobre. Les commentaires du public dispose d’un rapport du personnel où la rétroaction des groupes de discussion est référencé et lié à chaque sujet pertinent. L’effort global soutient la mise en œuvre des recommandations d’ATRT relatives sur comment les membres de la communauté fournissent une solution pour les problèmes de l’ICANN.

Aún quedan algunos días más antes de cumplirse esta fecha. Por favor ayude a mejorar el Proceso de Comentarios Públicos de ICANN ofreciendo su opinión antes de la finalización del ciclo de "Respuestas" y el período de comentarios públicos sobre este tema.

Durante este período de "Respuestas", se solicita a los participantes que aborden únicamente los comentarios que fueron publicados anteriormente. Se solicita que no se utilice esta extensión del plazo para presentar nuevos comentarios sobre el tema. Para cada una de estas respuestas, sería útil para todos que el participante citara el nombre de la persona que realizó la publicación original, la fecha del comentario y cualquier texto particular que considere pertinente.

Al finalizar el Ciclo para Respuestas, se creará un Informe consolidado que incluirá comentarios iniciales y comentarios publicados durante el período de respuesta subsiguiente.

Para ver los comentarios publicados anteriormente y para publicar una respuesta, por favor véase el Cuadro de Comentarios Públicos: http://www.icann.org/es/public-comment/public-comment-enhancements-ii-31aug11-es.htm

Para ver los anuncios originales, por favor véase: http://www.icann.org/es/announcements/announcement-31aug11-es.htm

Para aquellos interesados en conocer más acerca de este objetivo, debajo encontrará enlaces con información de antecedentes. 

Las actividades de la Fase I para mejorar el Proceso de Comentarios Públicos de ICANN fueron implementadas a partir del 30 de Junio de 2011, en relación con las recomendaciones #15, 16, 17 y 21 realizadas por el Equipo de Revisión sobre Responsabilidad y Transparencia (ATRT). En esta primer fase, el personal rediseñó por completo las páginas web, agregó nuevos menús de navegación, simplificó formatos de cuadro dinámicos para Anuncios y Comentarios Públicos e introdujo una función sobre "Próximos Temas". También se añadieron nuevos campos de datos estandarizados en todas las solicitudes (por ejemplo, Organización de origen, Finalidad, Estado actual, Próximos pasos) y clarificaron las fechas, así como las horas de inicio y fin. Para apoyar estas mejoras, el personal también creó plantillas de documentos internos para facilitar la publicación y garantizar la coherencia de las presentaciones de estas páginas. 

Luego del lanzamiento de las páginas web rediseñadas sobre Comentarios Públicos, el personal trabajó con un grupo de enfoque conformado por voluntarios de la comunidad de ICANN, designados por líderes de la comunidad de ICANN, para reunir conclusiones iniciales sobre mayores mejoras. 

Estas mejoras se encuentran disponibles para la revisión y opinión de la comunidad en general a través del siguiente período de comentarios públicos , hasta el 15 de octubre, como fue mencionado anteriormente. El comentario público destaca un informe del personal en donde las conclusiones del grupo de enfoque son tomados como referencia y relacionados con cada tema pertinente. El esfuerzo general apoya la implementación de las Recomendaciones del Equipo de Revisión sobre Responsabilidad y Transparencia (ATRT) en relación con la manera en que los miembros de la comunidad brindan sus conclusiones sobre los asuntos de ICANN.

До этой даты осталось еще несколько дней. Внесите свой вклад в улучшение процесса общественного обсуждения ICANN, поделившись своим мнением до завершения данного цикла ответов и закрытия периода общественного обсуждения.

В течение данного «периода ответов» участникам предлагают высказываться только по поводу представленных ранее комментариев. Пожалуйста, помните, что данный дополнительный период обсуждения не предназначен для публикации новых комментариев. Чтобы облегчить работу других участников, при размещении ответа на комментарий укажите автора и дату первоначального комментария, а также процитируйте фрагмент комментария, к которому относится ваш ответ.

По завершении цикла ответов на комментарии в соответствующем сводном отчете будут изложены как первоначальные комментарии, так и последующие ответы на них.

Чтобы ознакомиться с поданными ранее комментариями и ответить на них, перейдите в окно общественного обсуждения: http://www.icann.org/ru/public-comment/public-comment-enhancements-ii-31aug11-ru.htm

Чтобы ознакомиться с первоначальной публикацией, см.: http://www.icann.org/ru/announcements/announcement-31aug11-ru.htm

Если вы хотите узнать об этой инициативе подробнее, далее представлена краткая историческая справка.

По состоянию на 30 июня 2011 г. были выполнены действия согласно рекомендациям в отношении этапа I, направленные на улучшение процесса общественного обсуждения ICANN, соответствующие рекомендациям №№ 15, 16, 17 и 21 группы проверки подотчетности и прозрачности (ГППП). На первом этапе персоналом ICANN был создан совершенно новый дизайн веб-страниц, добавлены новые меню навигации, оптимизированы форматы окон объявлений и общественных комментариев, и введена новая функция «Темы будущих обсуждений». Во все предложения были добавлены новые стандартизированные поля данных (такие как «Организация-инициатор», «Цель», «Текущее состояние», «Дальнейшие действия»), а также были прояснены даты и время начала и завершения. В рамках поддержки этих улучшений персоналом были также созданы шаблоны внутренних документов, призванные упростить процесс публикации и обеспечить единообразие представления информации на данных страницах.

После реализации нового дизайна веб-страниц общественного обсуждения персонал совместно со специальной группой добровольцев сообщества ICANN, назначенной лидерами сообщества ICANN, работали над сбором первоначальных предложений по дальнейшим улучшениям.

Теперь эти дальнейшие улучшения представлены для более широкого обсуждения сообществом и сбора мнений в рамках данного периода общественного обсуждения до 15 октября, как было сказано ранее. На обсуждение общественностью представлен подготовленный персоналом отчет, в котором приводятся ссылки на ответы специальной рабочей группы, упорядоченные по темам. В рамках этих общих усилий осуществляется поддержка реализации рекомендаций Группы проверки подотчетности и прозрачности, относящихся к способам внесения предложений со стороны членов сообщества по вопросам, рассматриваемым в ICANN.

现在距离这个日期还有几天。在此“回复”周期结束以及有关该主题的公众意见征询期结束之前，请提供您的反馈，以帮助我们改进 ICANN 公众意见流程。

在此意见“回复”期内，参与方只需处理先前发布的意见。请勿在此延长期提交有关本主题的新意见。对于每一个回复，参与方援引最初公布者的姓名、提出意见的日期以及任何相关的特殊文本，都将对每一个人有助益。

回复周期结束后，一份综合报告将会纳入初始意见征询期和后续回复期。

若需查看先前提交的意见并提交回复，请参阅公众意见专区：http://www.icann.org/zh/public-comment/public-comment-enhancements-ii-31aug11-zh.htm

若需查看最初公告，请参阅：
http://www.icann.org/zh/announcements/announcement-31aug11-zh.htm

如果想要了解有关此项工作的更多信息，以下提供了一些背景信息。

改进 ICANN 公众意见流程第一阶段的活动将于 2011 年 6 月 30 日开始实施，涉及问责制和透明度审查小组 (ATRT) 的建议 15、16、17 和 21。在第一阶段，工作人员将重新设计整个网页、添加新的导航菜单、简化公告和公众意见专区的格式，并引入“即将讨论的主题”功能。同时还会为所有征询活动添加新的标准化数据字段（如发起机构、目的、当前状态和后续步骤），并明确开始日期和时间及结束日期和时间。为支持这些改进，工作人员还创建了内部文档模板，以加快发布速度并确保这些页面所呈现内容的一致性。

开始重新设计公众意见网页之后，工作人员将与由 ICANN 机构群体领导任命的 ICANN 机构群体志愿者专题小组一起收集针对进一步改进意见的初始反馈。

这些进一步的改进意见现已提供以便更广泛的机构群体审查和反馈，方式是通过上面提到的将于 10 月 15 日截止的公众意见征询期。工作人员将在公众意见征询期内提交一份报告，在其中引述和链接专题小组对于每个相关主题的反馈。总体相关工作支持了 ATRT 建议的实施，这些建议主要是关于机构群体成员如何就 ICANN 事务发表意见。

A mock-up of what the new front page may look like

Since June, ICANN staff has been working hard with external consultants Revere Group to redesign the website to fit with the community’s needs. Revere first carried out a site audit [pdf], pointing out all the areas where the website didn’t fit in with best practices and guidelines.

Then it carried out the online survey as well as around 15 in-depth interviews with community members and staff to find out what it was that people felt the website needed to do. And it also went through the full logs of website visitors to find out who was coming to the site and from where. And from that created a research document [pdf] summarizing the findings.

Based on these two documents, a new taxonomy [pdf] of the site was developed in iterations. New categories and menus cover all the different aspects of ICANN as an organization and structure them more simply and logically. And from that, wireframes [pdf] – blueprint designs – for new webpages were drawn up and new functions and approaches were discussed in an effort to make the site as easy to use as possible.

Design

Once the wireframes were in place, the study then moved into a design phase where a wide range of different approaches to the actual site look were drawn up and run through a group of around 10 staff over the course of a month, and the designs were gradually honed down to the point where the blueprints for the different pages were created as images.

And that’s where we currently are, as of 21 October. The remaining steps are the important ones – figuring out how to implement the new approach, ensuring that we keep as much of the design and new functions sketched out earlier in the process.

We will be working on a timetable for that in the next few weeks and will try to be conservative in our estimates so we don’t end up over-promising. But it is probably safe to say that before the next meeting in Nairobi in March 2010, there will be an updated and fit-for-purpose website that should finally put an end to most, if not all, of the usability issues that the community has had to deal with on ICANN.org for the past few years.

We are publishing summaries of the different aspects of this whole process so you as the community can see the work that has been put into this effort. Hopefully you will like what you see.

Usability study work summaries [pdfs]

• Site audit
• Research
• Taxonomy
• Wireframes

Each meeting’s videos are also archived on a video page on that meeting’s website e.g. http://syd.icann.org/video. And since we now have the Adobe Connect conferencing software, you can also find full conference videos of individual sessions here and on their specific webpages (find it through the schedule).

With that all done, we are delighted to see that more of you have started watching them, which leads us to the Top Ten videos for the past month – listed below. Enjoy.

So, we have embarked on a usability survey in which you, the community, will be asked about your use of the ICANN.org site as well as what you would like to see and what you like and dislike about the site. We have hired some experts in this field – Revere Group – to undertake the work and have an open ear and an open heart to ways in which we can improve the ICANN website.

So if you have ever had difficulty navigating ICANN’s site, now is your chance to help make it all work better. There is a simple online survey to gather information. Provide us with your email and say yes to being provided with updates and we will keep you up-to-date with progress as it happens.

You can find the survey here: http://icannsurvey.wufoo.com/forms/icannorg-site-survey/ or you should be able to view it and fill it in below.

Note: This survey has ended and is now offline.

We have been working hard on this for nearly two years and ICANN now has a translation manager as well as a decent size budget and much better internal systems for putting things through translation. The amount of translation we do (and interpretation at meetings) has jumped and we are doing it at lower cost and with greater accuracy than ever before.

But we recognize that this is only a partial solution. The ICANN website is the main entry point to the organization and it remains defiantly English. While we translate more documents than every before, only a tiny proportion of our webpages are in other languages, making it hard for community members to find those translated documents and to keep up to date with ICANN and its work.

We are working hard on fixing this. One of the biggest issues is the development of a content management system that enables us to link the same information in different languages. A second is the fact that ICANN’s main website has many thousands of pages and so we could spend hundreds of thousands of dollars translating webpages that hardly anyone ever reads. And tied in with that, a third issue is the fact that as ICANN staff we are acutely aware that expenditure of the community’s money needs to be justified, either from direct community input or in clear improvements to participation.

Community requests

So we have come up with a system to tackle the second and third issues while we work on the technology to fix the first, and that is: community-led translation requests.

At the bottom of every page on the ICANN website you should see a ten-language lines of words, the first being “Translate” in English. If you click on your language’s version of “translate” a box will pop up that will ask you in that language if you wish to request that the page you were on be translated. If you click through, we as staff are notified that someone has requested that particular page be translated into that particular language.

We can then use the clear community demand for particular pages to translate information as it is requested by the community.

We have tested the system with multiple people and multiple computers running multiple operating systems through multiple browsers so we are pretty confident that unless someone goes to great lengths that every request we receive for a particular page comes from a different individual. The system should also work across the board, no matter what computer or software you are using.

And the winner is…

We put this system up without announcing it or telling anyone three weeks ago and have already been amazed at the response – 1,182 requests so far across all languages, the biggest single page and language being 165 Chinese requests for the front page.

Responding to this, we have already send the first webpage for translation – the UDRP webpage at http://www.icann.org/en/udrp/. The front page will take longer as we need to devise the best way to keep it constantly up-to-date but we have heard from you loud and clear and are working on it as we speak.

And before you ask – yes, we are aware of the irony of only having this blog post in English. A proper announcement in the 10 languages is in the offing.

So there you go – thing’s you didn’t realize were on the ICANN website: a community-led translation priority tool done through two simple clicks.

Previous things you didn’t realize

Part 3: Scorecard
Part 2: IDN Glossary
Part 1: Virtual Bookshelf