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ICANN 博文

敬请阅读 ICANN 的博文，了解最新政策制定活动和区域事务等等。

ICANN 推出聚焦社群的新版“我需要帮助”等页面

2023 年 01 月 19 日
作者：
Sally Newell Cohen

Sally Newell Cohen

SVP, Global Communications

Sally Newell Cohen is the Senior Vice President of Global Communications and Language Services at the Internet Corporation for Assigned Names and Numbers (ICANN). In addition to leading a global communications team, she is the principal communications strategist and advisor to the CEO, Executive Team, and Board of Directors.

A proven leader in marketing and communications, Sally is known for building strong teams and executing strategies that elevate competitive advantage, promote growth, and enhance brand awareness. She leads the strategic communications effort to build greater awareness of ICANN’s global mission. 

Most recently, Sally was the Chief Operations Officer at Toastmasters International, where she partnered with the Board of Directors and CEO to develop a comprehensive strategic plan. Under her leadership, her team accomplished a global rebranding effort that revitalized the company’s image and increased membership. She also has significant public relations and operational experience, having held leadership roles at public relations firms as well as high-tech companies such as Ingram Micro.

Sally has a bachelor’s degree in Journalism from the Keene State College and has completed Executive Education programs at Harvard and Stanford. Before entering business communications, Sally was a journalist, where her natural curiosity was put to use as a reporter and editor.

作为 ICANN 继续建设信息透明度平台 (Information Transparency Platform, ITP) 的一环，我很高兴地宣布推出新的全球支持页面，即“我需要帮助”。

这些页面将取代目前的全球支持页面，旨在为可能对 ICANN 或域名系统 (Domain Name System, DNS) 相关事务存有疑问、担忧或需要投诉的任何人员提供指导和指引。

这两个新页面是：“我需要帮助”着陆页和“我需要咨询相关人员”联系页。

“我需要帮助”着陆页

本着陆页为希望提交问题、关切或投诉的人员提供了一套路线图。通过这个页面，用户可以了解如何以最佳方式解决他们的问题，包括 ICANN 组织的哪个职能部门最适合帮助他们，以及有哪些其他资源可以用于他们的具体问讯。此外，该页面还包括注册管理机构和注册服务机构的基本信息的链接，以及关于域名和 DNS 的背景信息的各种页面。

“我需要咨询相关人员”联系页面

如果用户在“我需要帮助”页面上没有找到他们想要的答案或解决方案，他们则可以使用这个页面直接向 ICANN 组织寻求帮助。联系 ICANN 有三种方式：

  • 向全球支持团队发送电子邮件
  • 向全球支持团队致电，我们提供 ICANN 各地区的联系电话
  • 设立案件（为签约方和通用顶级域申请人预留的渠道）

虽然我们的全球支持团队每周有五天时间为互联网社群提供帮助，但有些事项却不在其权限范围以内。本页列出了 ICANN 组织可以协助的各类主题，及其无法提供帮助的主题。

总的来说，新版“我需要帮助”页面提供了一套实用资源，为那些需要支持的人员精简了流程，为您及时便利地提供信息。

如需关于 ITP 的更多信息，请访问：https://www.icann.org/iti。如有任何与 ITP 相关的问题或意见，请联系 ITI 团队：informationtransparency@icann.org。

Authors

Sally Newell Cohen

Sally Newell Cohen

SVP, Global Communications
Sally Newell Cohen

Sally Newell Cohen

SVP, Global Communications

Sally Newell Cohen is the Senior Vice President of Global Communications and Language Services at the Internet Corporation for Assigned Names and Numbers (ICANN). In addition to leading a global communications team, she is the principal communications strategist and advisor to the CEO, Executive Team, and Board of Directors.

A proven leader in marketing and communications, Sally is known for building strong teams and executing strategies that elevate competitive advantage, promote growth, and enhance brand awareness. She leads the strategic communications effort to build greater awareness of ICANN’s global mission. 

Most recently, Sally was the Chief Operations Officer at Toastmasters International, where she partnered with the Board of Directors and CEO to develop a comprehensive strategic plan. Under her leadership, her team accomplished a global rebranding effort that revitalized the company’s image and increased membership. She also has significant public relations and operational experience, having held leadership roles at public relations firms as well as high-tech companies such as Ingram Micro.

Sally has a bachelor’s degree in Journalism from the Keene State College and has completed Executive Education programs at Harvard and Stanford. Before entering business communications, Sally was a journalist, where her natural curiosity was put to use as a reporter and editor.

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